One Small Ops Tweak That Saved a Client 5 Hours a Week

One Small Ops Tweak That Saved a Client 5 Hours a Week

Weekly business ops insights — because “figure it out” isn’t a system

This week, we’re talking about how one simple decision-making system freed up 5 extra hours a week for a client — without new tools or complicated processes.
Sometimes the smallest operational change delivers the biggest return.

A client came to me overwhelmed.
Their inbox was full, projects were bottlenecked, and their team was stuck waiting for approvals that never seemed to come. Every decision — big or small — ran through them.

The Fix: A Decision Matrix 📝

Instead of adding new tools or hiring more staff, we implemented one simple solution: a decision matrix.

This was just a straightforward Google Doc that outlined:

✓ Who can approve what

✓ What doesn’t need approval at all

✓ When to escalate vs. when to just move forward

That’s it. No complex software. Just role-based guardrails and clear expectations.

The Results

Within days, their team stopped pinging them for every minor decision.
They stopped getting tagged in tasks they didn’t need to touch.
Projects started flowing again — and they got 5 extra hours back every week.

Not bad for one document.

The Takeaway

If every decision in your business still runs through you, that’s not delegation — that’s a bottleneck. And most of the time, you’re bottlenecking by accident.

The cure isn’t always more tools or more people. Sometimes, it’s simply clarity.

Ready to get those hours back?

Fall Strategy Sessions are now open. Let’s design systems that keep your team on track, give you your time back, and let you step away without things falling apart.

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Until next week — keep things moving

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